Sales & Client Support Executive

D'Junejo International is seeking a Sales & Client Support Executive to strengthen client relations and support our immigration and visa consultancy services. The role includes engaging with potential clients, understanding their immigration needs, and providing clear, well-explained information about visa categories, documentation requirements, and international pathways. The ideal candidate should be confident, articulate, and skilled in handling client inquiries across walk-ins, phone calls, WhatsApp, and social media. Responsibilities include maintaining follow-ups, managing basic client records, guiding applicants through our service options, and ensuring a smooth onboarding experience—training will be fully provided.

Responsibilities

• Engage with customers to build strong, long-lasting relationships through consistent communication and support.
• Provide comprehensive product knowledge to clients, helping them make informed purchasing decisions.
• Identify and capitalize on opportunities for cross-selling and upselling products and services.
• Use Salesforce CRM to record client interactions, track sales progress, and manage customer data.
• Analyze customer feedback to identify trends, address concerns, and improve the quality of service provided.
• Communicate clearly and professionally in both Urdu and English, ensuring all client interactions are effective and informative.
• Respond promptly to customer inquiries via multiple channels including email, phone, and instant messaging applications.
• Maintain a confident, well-presented, and approachable demeanor during all client interactions.
• Coordinate with other departments to resolve client issues and ensure seamless service delivery.
• Apply basic computer skills to prepare reports, presentations, and correspondence using MS Office.
• Assist in achieving sales targets by supporting marketing campaigns and promotional activities.
• Continuously update personal knowledge of products, industry trends, and competitor offerings to better assist clients.