Recovery Officer

About the job

Client company introduction:

A UAE-Based Mobility Leader providing flexible car rental and leasing solutions across 40+ locations nationwide.

Job description:

The Collection Executive is responsible for ensuring the timely recovery of outstanding payments from customers, maintaining strong follow-ups, and minimizing financial risk for the company. The role requires strong communication, negotiation skills, and coordination with operations and legal teams.

Key Responsibilities:

Collections & Follow-ups

• Monitor daily outstanding invoices and overdue accounts.
• Contact customers via calls, WhatsApp, and email for payment follow-ups.
• Ensure timely collection of rental dues, Salik, fines, and other charges.
• Maintain collection targets on a daily, weekly, and monthly basis.

Customer Coordination

• Build professional relationships with customers to ensure smooth collections.
• Handle customer queries related to invoices and payments.
• Negotiate payment plans where required.

Reporting & Documentation

• Maintain accurate records of all communications and commitments (PTP – Promise to Pay).
• Prepare daily collection reports and ageing analysis.
• Update CRM/system with real-time status.

Risk & Recovery Actions

• Identify high-risk accounts and escalate them to management.
• Coordinate vehicle disconnection/repossessions in case of non-payment.
• Work closely with the legal team for escalations when required.

Internal Coordination

• Work with Sales and Operations teams for customer background and recovery support.
• Ensure proper documentation before taking recovery actions.
• Key Performance Indicators (KPIs)
• Daily collection per Executive
• Percentage reduction in overdue accounts
• Number of successful PTP conversions
• Recovery turnaround time
• Bad debt reduction

Requirements:

• Bachelor's degree in Finance, Business, or a related field.
• 2–4 years of experience in collections, preferably within Rent-A-Car, Automotive, or Leasing.
• Strong negotiation and communication skills.
• Familiarity with CRM systems and MS Excel.
• Ability to handle difficult customers professionally.
• Multilingual skills (English + Hindi/Urdu/Arabic preferred).
• Ability to work under pressure and meet collection targets.

Other Details:

Experience: 2-4 years

Work Timings: 9:30 am - 6 pm

Work Days: Monday- Saturday

Work Mode: Onsite

Location: Shahrah-e-Faisal, Karachi.