Receptionist (Female) – Jewellery Outlet | Ocean Mall, Clifton, Karachi

Astrogems is seeking a smart, confident, and well-presented receptionist to join the team at our premium jewellery outlet located in Ocean Mall, Clifton, Karachi. This role is ideal for fresh candidates eager to start their career in a retail environment that demands high professionalism and excellent customer interaction. The receptionist will be the first point of contact for customers, providing a warm welcome, handling inquiries, and ensuring smooth communication through calls and WhatsApp messages. The position requires strong customer service skills, proficiency in Urdu and basic English communication, basic computer knowledge, and a pleasant personality to maintain the professionalism and reputation of our outlet. In this role, the receptionist will also be responsible for maintaining accurate customer records and assisting with daily front-desk operations. The successful candidate will be part of a small team of three persons, requiring collaboration and teamwork to deliver excellent service. The role demands an organized, professional attitude and a proactive approach towards assisting both customers and the management in daily operational tasks.
Responsibilities
 

• Greet and welcome customers promptly and professionally upon their arrival at the jewellery outlet.
• Handle customer inquiries efficiently through face-to-face interactions, telephone calls, and WhatsApp messages.
• Maintain detailed and accurate customer records, ensuring information is up to date and confidential.
• Assist in managing daily front-desk operations to support the smooth running of the outlet.
• Coordinate communication between customers and staff to facilitate service delivery and sales processes.
• Manage incoming calls professionally, transferring them to appropriate personnel or departments as needed.
• Provide support in addressing customer feedback and resolving basic concerns while maintaining a positive attitude.
• Demonstrate strong communication skills in Urdu and basic English to effectively interact with a diverse clientele.
• Maintain a neat and presentable appearance aligning with the premium nature of the jewellery outlet.
• Collaborate with the team of three persons to ensure efficient service and customer satisfaction.
• Develop understanding of basic computer applications to enter and retrieve customer information.
• Promote a safe, welcoming, and professional environment for customers and staff alike.