Operations Team Lead

Key Responsibilities:

Team Management: Recruit, onboard, and supervise virtual assistants (VAs) to ensure high-quality service delivery.

Workflow Oversight: Assign tasks, monitor progress, and maintain quality control across all projects.

Client Communication: Act as a liaison between VAs and Australian clients, handling basic queries and escalating issues when necessary.

Reporting: Provide weekly updates on team performance and project statuses.

Tool Management: Utilize platforms like Trello, Slack, and Google Drive to streamline operations.

Qualifications:

• Minimum 2 years of experience in team coordination, project management, or BPO operations.
• Excellent English communication skills (both spoken and written).
• Proficiency with remote collaboration tools (e.g., Trello, Google Workspace, Slack, Zoom).
• Strong organizational skills and a proactive attitude.
• Ability to work flexible hours to overlap with Australian Eastern Daylight Time (AEDT).

Preferred Skills:

• Experience working with international clients.
• Background in administrative support, social media, or digital services.
• Familiarity with CRM tools, automation platforms, or e-commerce systems.

Why Join Us?

Flexible Work Environment: Enjoy the benefits of working from home with a supportive team.

Growth Opportunities: Play a pivotal role in a growing international business with potential for career advancement.

Performance Bonuses: Receive incentives based on team performance and client satisfaction.

Job Skills

Communication Skills Coordination Skills Operations Task Handling

Job Details

Industry:

Architecture/Interior Design

Functional Area:

Operations

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Karachi, Lahore, Pakistan

Gender

No Preference

Minimum Education

Bachelor

Career Level

Experienced Professional

Minimum Experience

2 Years

Apply Before:

Jun 08, 2025