Operations Excellence Manager-Logistics

b Responsibilities

 

• Conduct detailed gap analyses and identify areas for improvement across logistics operations.
• Lead cross-functional projects aimed at improving operational efficiency, reducing waste, and enhancing productivity.
• Drive standardization and implementation of Lean, Six Sigma, Kaizen, and other quality management practices.
• Implement value stream mapping (VSM) to optimize end-to-end logistics workflows.
• Plan and execute internal quality and process audits across logistics facilities.
• Ensure adherence to internal SOPs, standards, and compliance requirements.
• Perform root cause analysis (RCA) and implement corrective/preventive actions to reduce operational issues and recurrence.
• Identify manual and redundant tasks and implement digital solutions to automate operations.
• Collaborate with BI/Product teams to introduce scalable automation tools and dashboards.
• Develop and maintain real-time performance monitoring dashboards to track KPIs.
• Develop and execute an Operations Excellence roadmap across logistics facilities.
• Support the rollout of corporate Ops Excellence programs and PMO initiatives.
• Define and track key performance indicators (KPIs) for continuous improvement initiatives.
• Collaborate with internal stakeholders (operations, commercial, product, etc.) and external partners to align operational goals.
• Incorporate customer and seller feedback to improve service delivery and experience.
• Communicate effectively across all levels, including local teams and global HQ stakeholders.
• Design and deliver training programs on quality and operations excellence tools for management and operations teams.
• Build a culture of continuous improvement by coaching teams on mindset and behavior transformation.
• Lead and mentor Operations Excellence associates and team leads.
• Allocate tasks, monitor performance, and provide development opportunities to team members.
• Develop initiatives to reduce logistics cost per order while maintaining or improving service levels.
• Identify key process improvement areas and ensure execution through structured tracking and reporting mechanisms.
• Responsible for developing and implementing the logistics performance framework, including setting performance goals, evaluation criteria, and the performance governance mechanism.
• Collaborate with venture operations teams to ensure that performance remains on track and ensure corrective actions are taken after exactly root causing any deviations in performance
• Regularly analyze performance data, report key findings to management, and adjust performance management strategies based on feedback to enhance overall organizational effectiveness.
  
   

Qualifications

Job Requirements

• B.E. / M.E. / MBA in Supply Chain or Industrial Engineering from a reputed institution.
• Certified in Lean and/or Six Sigma (Green/Black Belt preferred).
• Additional certifications in quality management, operations excellence, or related fields are advantageous.
  
   

Experience

• Minimum 4 years of relevant experience in operational excellence, quality management, or logistics process improvement roles.
• Proven track record of implementing continuous improvement tools and driving results in logistics or supply chain functions.
• Experience working in a fast-paced, high-volume environment (e-commerce preferred).
  
   

Technical Skills

• Strong command of Lean, Six Sigma, Kaizen, VSM, 5S, and other quality management tools.
• Advanced MS Office skills, particularly Excel and PowerPoint; experience with data visualization tools (Power BI, Tableau) is a plus.
• Experience with ERP and logistics management systems.
  
   

Analytical & Problem-Solving Skills

• Ability to analyze complex operations data and translate insights into action plans.
• Strong project management and root cause analysis capabilities.
  
   

Communication & Stakeholder Management

• Excellent interpersonal, presentation, and written communication skills.
• Capable of influencing cross-functional teams and senior stakeholders.
  
   

Leadership & Behavioral Competencies

• Strong leadership skills to build and mobilize teams.
• Change agent with a passion for innovation and continuous improvement.
• Customer-first min