Operations and Customer Support Executive

HRCONSOL is Urgently Hiring | Operations & Customer Support Executive– UK Enegy Sector

We are hiring on behalf of leading international client in the UK Energy Sector

Location: DHA Phase 6 Karachi, Pakistan (Office-Based)

Working Hours: UK Time | Monday – Friday | 9:00 AM – 5:00 PM

Salary: PKR 60,000 – 70,000 (Depending on Experience)

Apply Now: jobs@hrconsol.com Probation Period: 3 Months

Female Candidates would be given Preference

Key Responsibilities:

✔Respond promptly to customer queries.

✔Conduct weekly reviews of customer account progress.

✔Coordinate with suppliers regarding metering issues, registrations, and account-related matters.Online Account Management

✔Verify and maintain online access for customer accounts.

✔Resolve supplier login and access issues.Communication

✔Acknowledge and respond promptly to all company communications.

✔Escalate critical issues to management when required

Supplier Coordination

✔Liaise professionally with UK energy suppliers.

✔Handle enquiries using Letters of Authority (LOAs).

✔Follow up on supplier requests, objections, account updates, and pending issues until resolution.

Daily Operations

✔Prepare and manage daily task lists for customer accounts.

✔Monitor all new customer sign-ups and operational activities.

✔Maintain operational trackers and customer records.

Customer Support & Metering:

✔Respond promptly to customer queries

.✔Conduct weekly reviews of customer account progress.

✔Coordinate with suppliers regarding metering issues, registrations, and account-related matters.

Online Account Management:

✔Verify and maintain online access for customer accounts

.✔Resolve supplier login and access issues.Communication

✔Acknowledge and respond promptly to all company communications.

✔Escalate critical issues to management when required.

Daily Reporting

• Submit a detailed End-of-Day (EOD) report including:
• Tasks completed
• Customer updates
• Supplier communications
• Outstanding issues
• Planned activities for the next working day
• Requirements
• Excellent written and spoken English.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Excel, Word, and Email.
• Professional communication skills.
• Ability to work independently with minimal supervision.
• Strong attention to detail and problem-solving abilities.
• Experience in the UK Energy Industry will be preferred.
• Knowledge of LOAs, supplier processes, metering, and customer account management will be an added advantage.

Performance Expectations:

• The successful candidate will:
• Maintain accurate customer records.
• Complete assigned operational tasks within deadlines.
• Conduct weekly account reviews
• .Resolve customer and supplier issues efficiently.
• Submit comprehensive daily progress reports.
• Demonstrate professionalism, accountability, and excellent communication skills.

Pay: Rs60,000.00 - Rs70,000.00 per month

Application Question(s):

• Are You Comfortable to Commute Daily DHA Phase 6?
• Our Office TimIngs Are 1 PM till 9 PM Are You comfortable with This Timings?
• What is Your Current or Last Salary Package?
• We will give Priority to nearby resident are you Residing in DHA ?

Work Location: In person