Online Call Operator

This is a remote, full-time opportunity for a Call Operator based in Karachi, Pakistan, supporting an online English language academy. The role involves managing incoming calls from learners and prospective students, addressing program-related inquiries, directing more complex questions to the appropriate teams, following up as needed, and maintaining confidential records of all calls. This position is ideal for entry-level candidates with less than one year of experience who possess strong communication and customer service skills. The work schedule is during the morning shift, with a salary range of PKR 35,000 to 55,000.

Key Responsibilities
- Handle inbound calls from learners and prospective students regarding the academy’s programs and services.
- Respond promptly and accurately to inquiries about course offerings, schedules, and enrollment procedures.
- Route complex or specialized questions to the relevant departments or personnel for resolution.
- Conduct follow-up calls to ensure learner satisfaction and address any outstanding concerns.
- Maintain detailed and confidential records of all calls and interactions in accordance with company policies.
- Provide excellent customer service by demonstrating patience, clarity, and professionalism in all communications.

Required Qualifications
- Intermediate education or equivalent practical experience.
- Less than one year of professional experience, suitable for entry-level candidates.
- Strong spoken English skills with clear pronunciation and good command of the language.
- Excellent customer service abilities, including active listening and problem-solving skills.
- Ability to work independently in a remote environment while managing time effectively.
- Basic computer literacy to handle call logging and communication tools.

Preferred Qualifications and Benefits
- Previous experience in a call center or customer support role is advantageous but not mandatory.
- Familiarity with online education platforms or language learning environments is a plus.
- The position offers a competitive salary within the range of PKR 35,000 to 55,000.
- Work remotely with a flexible setup, primarily during morning hours, supporting work-life balance.

This role is an excellent opportunity for individuals looking to start their career in customer service within the education sector, particularly those with a passion for language learning and helping others achieve their goals.