Manager Content

As a Content Manager at Snoonu, you will serve as a key operational leader within the Commercial > Content team, driving execution excellence across catalog content operations. Acting as the bridge between strategy and execution, you will oversee large-scale workflows, lead performance management initiatives, and ensure operational stability while supporting long-term scalability of content operations.

This role combines team leadership, operational ownership, analytics, process optimization, and cross functional collaboration, making you a critical partner in shaping content performance and marketplace quality while preparing for future managerial ownership.

🛠 What You’ll Get Your Hands On

 

• Own end-to-end execution of content operations including onboarding, catalog updates, promotions, approvals, and operational requests.
• Supervise and guide team leads and agents to ensure productivity, SLA adherence, and consistent quality delivery.
• Act as primary operational owner for workflow health, queue management, prioritization, and execution governance.
• Monitor operational KPIs and drive performance improvements through structured reporting and data analysis.
• Monitor catalog health metrics such as completeness, duplicate rates, attribute coverage, and content accuracy.
• Build and maintain reporting frameworks covering productivity, QA performance, utilization, incidents, and operational trends.
• Lead quality governance through audits, scorecards, and continuous improvement initiatives to enhance catalog accuracy and customer experience.
• Partner with Commercial, Sales, Product, and Support teams to align operational execution with business objectives.
• Drive proactive issue identification, root cause analysis, and resolution planning across operational challenges.
• Support workforce planning through forecasting, capacity planning, and utilization optimization.
• Serve as escalation owner for complex operational cases and cross-functional risks.
• Support strategic initiatives including marketplace health improvement, menu quality enhancements, and operational transformation projects.
• Establish and enforce product data standards for titles, descriptions, attributes, and images to maintain catalog quality and consistency.
• Improve product discoverability and search performance by optimizing catalog content and working with product/search teams.
  
   

🧙‍♂️ The Magic You Bring

• Strong experience managing operations or content teams in high-volume environments.
• Proven ability to lead through data, performance metrics, and structured reporting.
• Advanced analytical skills with strong Excel / Google Sheets expertise.
• Strong understanding of SLA-driven operational environments and workflow optimization.
• Ability to independently drive initiatives from problem identification to implementation.
• Excellent stakeholder management and cross-functional collaboration skills.
• Process-oriented mindset with strong ownership and accountability.
  
   

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

👥 Be Customer Obsessed

: “Focus on the customer and all else will follow.”

💪 Act with Integrity:

 “We are honest, ethical, and trustworthy in everything we do.”

🧪 Be Curious and Creative:

 “We constantly innovate and create solutions to bring a lasting positive impact.”

🏅Lead by Example and Take Ownership:

 “Be the change you want to see and take ownership.”

🚀 Work Smart and Deliver Results

: “You can do more by doing less, better, and faster.”

👨‍💼 It's All About People:

 “Be a team player; together we are stronger.”

Perks & Worklife Magic At Snoonu

🌐 Global Vibes 

– Collaborate with a worldwide crew.

🧠 Brain Boosters

 – Learning budgets, access to courses, and tools for your growth.

🚒

 Builder’s Playground

 – Own your tasks, own your path! We’re big on autonomy.

🏝️

 Flexible Time Off

 – We take recharging seriously. Generous leave and wellness policies.

🛠️

 Agile Everything

 – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

Great Place to Work® Certified

We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for Excellence

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back Matters

We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.

Let’s Build the Future Together

Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.

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