General Manager

Role Overview:

Fulcrum Pvt Ltd is seeking a dynamic and results-driven Regional Business Head / General Manager for its client to lead and expand business operations across the region. The ideal candidate will bring extensive experience in retail banking, consumer sales, product management, and employee banking, along with a proven track record of driving business growth and leading high-performing teams. This role requires a strategic leader with strong commercial acumen, capable of delivering results in a competitive and fast-paced environment.

Key Responsibilities:

• Lead and manage regional business operations to achieve revenue, profitability, and growth targets.
• Develop and execute strategic plans for retail and consumer banking segments.
• Drive sales performance across branches and channels, ensuring consistent achievement of KPIs.
• Oversee product development and management, ensuring alignment with market needs and customer expectations.
• Strengthen and expand employee banking portfolio through strategic partnerships and client acquisition.
• Manage, mentor, and develop Area Managers and branch teams to build high-performance culture.
• Monitor market trends, competitor activity, and customer insights to identify growth opportunities.
• Ensure compliance with regulatory requirements, internal policies, and risk management frameworks.
• Collaborate with cross-functional teams including operations, risk, marketing, and HR.
• Optimize customer experience and service delivery across all touchpoints.

Key Requirements:

• Bachelor’s or Master’s degree in Business Administration, Finance, or a related field.
• 10–15 years of overall experience, preferably within banking or financial services.
• Minimum 2–5 years of experience as an Area Manager / Regional Manager.
• Strong expertise in:
• Retail Banking
• Consumer Sales
• Product Management
• Employee Banking
• Proven track record of achieving sales targets and business growth.
• Strong leadership, team management, and stakeholder management skills.
• Excellent communication, strategic thinking, and problem-solving abilities.

Preferred Skills:

• Strong analytical and decision-making capabilities
• Ability to manage large-scale operations and multi-branch networks
• High adaptability in fast-paced and competitive environments