Director of Quality Assurance

About the job
Why PsychPlus?

The current delivery model for mental health care is broken in this country. PsychPlus set out on a mission to reimagine how mental health care is delivered to every American. Our goal is to provide a digital-first, modern approach to psychiatry and therapy. We provide care both in-person at our offices across Texas and virtually so our patients can be seen at their convenience.

Through a combination of exceptional medical and psychological care and best-in-class technology, we provide an unparalleled approach that serves our patients needs in an integrated way. Join us in our mission to ensure that every person has access to affordable and accessible mental health care.

About The Role

The Director of Quality Assurance will lead QA efforts and ensure the high quality of healthcare software products. The role demands a blend of strategic leadership and hands-on involvement, including test planning, execution, and problem-solving. The Director will grow, manage, and mentor the QA team, while also engaging in key testing activities and driving process improvements. The Director will be responsible for ensuring the quality, reliability, security, and compliance of the software, especially in relation to patient safety and data integrity.

Responsibilities

Strategic QA Leadership: Develop and execute QA strategies aligned with business objectives and regulatory requirements. 
Hands-on Testing: Develop test plans, test cases, and scripts, and participate in both manual and automated testing. 
QA Team Management: Build and manage a team of QA engineers, providing mentorship and performance management. 
Compliance & Regulatory: Ensuring software compliance with healthcare regulations, and maintaining knowledge of HIPAA and FDA regulations. 
Collaboration & Communication: Working with cross-functional teams and communicating QA results to stakeholders. 
Continuous Improvement: Identifying opportunities to enhance QA processes, driving a culture of quality, and staying updated on industry best practices. 
Defect Analysis: Participating in defect analysis and root cause investigations, and working with development to resolve issues.

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field. 
10+ years of experience in software quality assurance, with at least 5 years in a leadership role. 
Proficiency in test automation tools (Cypress) and frameworks. 
Hands-on experience in writing test plans, test cases, and executing tests. 
Knowledge of SDLC, agile methodologies, testing methodologies, tools, and frameworks. 
Experience with automated testing and CI/CD pipelines. 
Strong analytical, problem-solving, communication, and interpersonal skills. 
Experience with healthcare IT systems. 
Experience with healthcare staff operations and clinical workflows. 
Experience with cloud-based testing environments and tools.

Additional Information

The expected base pay for this role will be between 800,000 PKR to 900,000 PKR at the commencement of employment.

So—what do you think?

If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. We are a startup and move at the speed of light. You might be required to wear multiple hats at any given time. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Psychplus, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Psychplus because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Psychplus, please go directly to our Careers Page: https://psychplus.com/careers

Psychplus will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Psychplus will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Psychplus will only be sent from @psychplus.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

At Psychplus, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide accessible and affordable mental healthcare to every one of our patients.

Psychplus applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.