Customer Support Representative

Customer Support Representative – US Operations | ABS InternationalBuild Your Career with a Company That Invests in Your Growth

ABS International is a direct US Principal company with over 16 years of business success and operational excellence. Unlike traditional BPOs, we own and manage our brands, campaigns, and customer operations in-house, allowing us to maintain high standards of quality, performance, and customer service.

Since 2009, we have grown to a team of over 200 professionals and built a reputation for business stability, employee development, and reliable payroll practices. We are currently expanding our US Operations team and seeking motivated individuals to join us as Customer Support Representatives.

This is a full-time, permanent position offering paid training, ongoing mentorship, and long-term career growth opportunities.

Key Responsibilities

• Handle inbound and outbound customer communication for US-based customers
• Respond to inquiries and resolve customer concerns professionally
• Maintain accurate customer records using CRM systems and internal platforms
• Work closely with supervisors and team leaders to ensure effective issue resolution
• Deliver a positive and solution-focused customer experience
• Meet service quality standards with professionalism and attention to detail

Who Can Apply?

We welcome applications from:

• Intermediate, O-Level, and A-Level students
• Bachelor's degree students and fresh graduates
• Individuals looking to start or advance their careers in customer support

Ideal Candidates Should Have:

• Strong spoken and written English communication skills
• Basic computer knowledge and typing proficiency
• Good interpersonal and problem-solving abilities
• A professional, patient, and customer-focused attitude
• Availability to work Monday–Saturday, 6:00 PM – 2:00 AM
• Ability to commute to Gulistan-e-Johar, Block 14, Karachi

No prior experience is required. Full training and continuous support will be provided.

Compensation & Benefits

• Monthly salary: PKR 30,000 – 40,000
• Performance-based monthly incentives
• PKR 3,000 monthly punctuality bonus
• Fully paid training program
• Ongoing coaching, mentorship, and skill development
• 15 days of paid annual leave with leave encashment option
• Annual salary reviews and performance-based increments
• Permanent employment with advancement opportunities
• Professional, supportive, and growth-oriented work environment

Why Join ABS International?

At ABS International, we believe employee growth drives organizational success. As a direct US Principal company, we provide a structured workplace where performance is recognized, dedication is rewarded, and career progression is encouraged.

What Sets Us Apart:

• Over 16 years of business stability and proven success
• Clear opportunities for promotion and career advancement
• Professional training and continuous development programs
• Supportive leadership and ongoing mentorship
• A workplace culture built on respect, accountability, and recognition

Position Details

Position: Customer Support Representative
Location: Gulistan-e-Johar, Block 14, Karachi
Shift Timing: 6:00 PM – 2:00 AM
Working Days: Monday to Saturday
Employment Type: Full-Time | Permanent | On-Site

If you're looking for a stable organization, professional growth, and the opportunity to build valuable career skills, we encourage you to apply.

Join ABS International and become part of a company committed to developing talent and delivering excellence since 2009.

Pay: Rs30,000.00 - Rs40,000.00 per month

Application Question(s):

• Are you comfortable commuting to Gulistan-e-Johar, Block 14 in Karachi, Daily

Work Location: In person