Customer Support Representative

Customer Support Representative – US Operations | ABS InternationalBuild Your Career with a Company That Invests in Your Growth

ABS International is a direct US Principal company with over 16 years of operational excellence and business success. Unlike conventional BPOs, we own and manage our brands, campaigns, and customer operations in-house, giving us complete control over quality, performance, and customer experience.

Since 2009, we have grown to a team of more than 200 professionals while maintaining a strong reputation for business stability, employee development, and consistent on-time payroll. As we continue to expand our US Operations team, we are seeking motivated, customer-focused individuals to join us as Customer Support Representatives.

This is a permanent, full-time position offering paid training, ongoing mentorship, and clear pathways for professional advancement.

Key Responsibilities

As a Customer Support Representative, you will:

• Handle inbound and outbound communication with customers based in the United States
• Respond to customer inquiries, concerns, and follow-up requests professionally and efficiently
• Maintain accurate customer records using CRM systems and internal platforms
• Collaborate with supervisors and team leaders to resolve customer issues effectively
• Deliver a positive, solution-oriented customer experience during every interaction
• Meet service quality standards while demonstrating professionalism and attention to detail

Candidate Requirements

We welcome applications from:

• Intermediate, O-Level, A-Level, and Bachelor's students
• Fresh graduates from all academic disciplines
• Individuals seeking to begin or further their careers in customer support

Successful candidates should possess:

• Strong spoken and written English communication skills
• Basic computer proficiency and comfortable typing abilities
• Excellent interpersonal, communication, and problem-solving skills
• A professional, patient, and customer-focused approach
• Availability to work Monday through Saturday, 6:00 PM to 2:00 AM
• The ability to commute to Gulistan-e-Johar, Block 14, Karachi

No prior experience is required. Comprehensive training and continuous support will be provided from your first day.

Compensation & Benefits

• Monthly salary ranging from PKR 30,000 to PKR 40,000
• Performance-based monthly incentives linked to productivity and results
• PKR 3,000 monthly punctuality bonus
• Fully paid training program
• Ongoing coaching, mentorship, and professional development
• 15 days of paid annual leave with a leave encashment option
• Annual salary reviews and performance-based increments
• Permanent employment with long-term career growth opportunities
• A professional, supportive, and growth-oriented workplace

Why Join ABS International?

At ABS International, employee development and organizational stability are central to our success. As a direct US Principal company, we provide a structured and professional environment where dedication is recognized, performance is rewarded, and career progression is encouraged.

Our team members benefit from:

• More than 16 years of proven business continuity
• Consistent opportunities for advancement and promotion
• Professional training and skill-development programs
• Supportive leadership and ongoing mentorship
• A workplace culture built on respect, accountability, and recognition

Position Details

Position: Customer Support Representative
Location: Gulistan-e-Johar, Block 14, Karachi
Shift Timing: 6:00 PM – 2:00 AM
Working Days: Monday to Saturday
Employment Type: Full-Time | Permanent | On-Site

If you're seeking a stable organization, meaningful career development, and the opportunity to build valuable professional skills in a supportive environment, we encourage you to apply.

Join ABS International and become part of a company that has been creating opportunities, developing talent, and delivering excellence since 2009.

Pay: Rs30,000.00 - Rs40,000.00 per month

Application Question(s):

• Are you comfortable commuting to Gulistan-e-Johar, Block 14 in Karachi, Daily

Work Location: In person