Customer Service & Administration Representative

Location: Remote (Pakistan)
Salary: Up to PKR 50,000 per month (depending on experience)
Positions Available: 2

Working Hours

Position 1: 8:00am – 5:00pm (UK Time)
Position 2: 9:00am – 6:00pm (UK Time)

Both positions will work alternate Saturdays on a rota basis.

About the Role

We are currently recruiting on behalf of a growing UK-based organisation seeking two professional and customer-focused Customer Service & Administration Representatives to join their remote support team.

This is an excellent opportunity for individuals with strong communication skills who enjoy helping customers and are comfortable managing enquiries across multiple channels. You will be the first point of contact for customers, ensuring they receive a prompt, professional and friendly service.

Key Responsibilities

• Answer inbound telephone calls from customers and prospective customers.
• Respond promptly and professionally to SMS and WhatsApp enquiries.
• Manage and respond to emails within shared inboxes.
• Monitor and reply to comments, messages and enquiries received through social media advertisements and posts.
• Respond to online customer reviews in a professional and empathetic manner.
• Assist customers with bookings, amendments, cancellations and general enquiries.
• Occasionally contact customers to collect outstanding payments.
• Escalate complex matters to the appropriate team member when required.
• Maintain accurate records of customer interactions within company systems.
• Ensure all communication is professional, courteous and customer-focused.
• Support general administrative tasks as required.

Requirements

Essential

• Excellent written and spoken English.
• Previous customer service, call centre or customer support experience.
• Strong communication and interpersonal skills.
• Confidence handling inbound and outbound telephone calls.
• Ability to manage multiple communication channels simultaneously.
• Good computer literacy and ability to learn new systems quickly.
• Experience working remotely and managing workload independently.
• Strong attention to detail and organisational skills.
• Ability to maintain a professional and distraction-free working environment from home.
• Reliable, high-speed internet connection.
• Access to a laptop or desktop computer and a suitable headset or microphone for handling customer calls.

Desirable

• Experience supporting UK-based customers.
• Experience using CRM systems.
• Experience managing social media enquiries.
• Experience working in an appointment-based or service-focused environment.

What We Offer

• Fully remote working.
• Competitive salary of up to PKR 50,000 per month.
• Long-term opportunity with a growing UK-based organisation.
• Supportive team environment.
• Ongoing training and development opportunities.

Pay: Up to Rs50,000.00 per month

Application Question(s):

• Do you have a Laptop/Desktop computer, headset and reliable internet connection?
• Have you done customer service for clients in the UK/USA?

Experience:

• Customer Service: 1 year (Preferred)

Language:

• fluent English (Required)

Work Location: Remote