Customer Relationship Officer

Job Title: Customer Relations Officer (CRO)

Organization: MyTutorPod

Job Description:

MytutorPod is seeking a proactive and organized Customer Relations Officer (CRO) who will play a critical role in ensuring smooth communication and coordination between students and teachers. As a CRO, you will be the primary point of contact for students, responsible for managing and resolving scheduling conflicts, arranging makeup sessions, handling monthly billing processes, and ensuring a seamless learning experience.

Job Timings:

• Shift: 10:00 PM to 06:00 AM (Night Shift)
• Workdays: Saturday to Thursday (Friday Off)

Key Responsibilities:

1. Session Scheduling:

o Coordinate the scheduling of regular and makeup sessions between students and teachers.

o Manage conflicts related to teacher or student availability and arrange suitable alternatives.

2. Teacher-Student Coordination:

o Serve as a bridge between students and teachers, ensuring both parties are well-informed of any changes in class schedules.

o Facilitate clear and effective communication between teachers and students to maintain a positive learning environment.

3. Makeup Sessions Management:

o Ensure makeup sessions are scheduled efficiently when either the student or teacher is unavailable for a planned class.

o Maintain an up-to-date record of all missed classes and scheduled makeup sessions.

4. Billing and Invoicing:

o Monthly Billing Management:

 Be responsible for the monthly billing process for all assigned students.

 Prepare and send invoices to students or their guardians on a monthly basis.

 Proactively communicate with students or guardians to remind them of upcoming payments and ensure invoices are settled in a timely manner.

o Payment Follow-Up:

 Follow up with students or their guardians to ensure that all outstanding invoices are paid by the due date.

 Address and resolve any billing discrepancies or payment-related issues with the finance department or student.