Application Support Analyst (Accounting)

About the job
About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

THE DIVISION

Constellation Home Builder Systems (CHS) is the leading software vendor exclusively focused on the homebuilding industry. It is North America's fastest growing and most successful provider of fully integrated construction information management solutions for homebuilders.

Our parent company is Constellation Software Inc. (CSI), a well-capitalized, publicly traded Canadian software company that specializes in vertical market software (www.csisoftware.com). We offer the benefit of working with a medium sized company while enjoying the support and opportunity of being part of a large organization.

THE POSITION

We are looking to hire an Application Support Analyst, with good Accounting/Bookkeeping skills with exceptional verbal and written communication skills, successful candidate would work from the Contour-Karachi office.

Responsibilities

Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management
Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.
Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team
Attends and participates in Team meetings
Attends CHS product training, as required
Makes recommendations to address problems, improve service and provide improved support
Develops frequently asked questions (FAQ) documentation

Required Skills

University degree in Accounting or related fields
Some Experience of working on software support would be an asset (preferably with international customers)
Industry experience residential/commercial construction, property management, real estate management concepts/methodologies and general accounting practices
Proficient in MS Windows applications
Excellent communication skills with clients at all levels
An aptitude for caring for Customers
Must have the analytical ability to resolve customer issues
Comfortable managing conflicting demands
Excellent interpersonal skills (verbal and written)
Positive team attitude and ability to adapt to a fast-pace environment

Work Timings

Willing to work weekends (If Needed)
Monday to Friday 8 AM to 5 PM EST (5 PM to 2 AM Pakistan Standard Time)

Exciting Benefits We Offer

Market-leading Salary
Medical Coverage – Self & Dependents
Parents Medical Coverage
Provident Fund
Employee Performance-based bonuses
Home Internet Subsidy
Conveyance Allowance
Profit Sharing Plan [Tenured Employees Only]
Life Benefit
Child Care Facility
Company Provided Lunch/Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment
Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.