Customer Support Executive – Karachi

Designation: Customer Support Executive | Karachi

Shift Timings: 12:00 PM - 08:00 PM

Working Days: 6 Days a Week (Thursday off)

Office Location: Gulshan-e-Iqbal Block 5

We are looking for a professional, organised, and communication-focused individual to join our team. Customer Support executive will be the first point of contact for visitors providing professional customer service support. The ideal candidate should be well-spoken, organized, and capable of multitasking in a dynamic environment.

Job Description:

Front Desk & Customer Service:

• Greet visitors and clients in a courteous and professional manner.
• Answer incoming calls, respond to inquiries, and direct calls to relevant departments.
• Make outbound/follow-up calls to customers/students
• Maintain a visitor log and ensure proper check-in/check-out protocols.
• Handle customer inquiries via phone and WhatsApp
• Follow up on leads and inquiries
• Schedule meetings and counselling sessions
• Guide prospects about our training programs
• Maintain accurate records and update daily tracking sheets

Requirements:

• Excellent verbal and written communication skills
• Strong telephone etiquette and customer handling skills
• Proficiency in Microsoft Excel and Google Sheets
• Ability to accurately track leads and follow-up activities
• Experience handling WhatsApp Business inquiries
• Strong organisational and time management skills
• Previous experience in a call centre or as a banking sales agent will be preferred
• Fresh candidates with exceptional communication skills are also encouraged to apply

Preferred Skills and Qualification:

• Graduation (Male/Female Fresh Graduates can also Apply)
• 1–2 years of experience in a similar job or other customer-facing roles.
• Willingness to work in a fast-paced environment with multitasking ability.
• Basic knowledge of Microsoft Office (MS Word and MS Excel).

Job Type: Contract

Pay: Rs30,000.00 - Rs35,000.00 per month

Work Location: In person