Customer Service Executive- Tracking

Job details

Here’s how the job details align with your profile.

Pay

Rs 30,000 - Rs 40,000 a month

Job type

Full-time

 

Location

Karachi

 

Full job description

• Respond to customer queries through phone calls, emails, WhatsApp, and other communication channels.
• Track vehicle and provide timely status updates to customers.
• Handle customer complaints and ensure prompt resolution within defined service levels.
• Register, monitor, and close customer complaints.
• Maintain accurate records of customer interactions, inquiries, and resolutions.
• Escalate unresolved cases to the concerned departments and follow up until closure.
• Ensure compliance with company SOPs and customer service standards.
• Generate daily, weekly, and monthly customer service reports.

Pay: Rs30,000.00 - Rs40,000.00 per month

Work Location: In person