Tech Support Specialist

Job details

Here’s how the job details align with your profile.

Pay

Rs 70,000 - Rs 90,000 a month

Job type

Full-time

Full job description

Position Overview

Responsible for ensuring the successful development, quality, implementation, documentation, training, and customer adoption of the TimeLive platform, serving as a vital bridge between customers, development, QA, sales, and product management.

Key Responsibilities

• Product Analysis: Translate business requirements into functional test scenarios, review features for usability enhancements, and ensure architectural alignment.
• Customer Support: Troubleshoot client issues via live chat, email, and remote sessions while collaborating with engineering to resolve technical roadblocks.
• Training & Documentation: Author user guides, manuals, and onboarding materials, alongside delivering product training sessions for internal teams and clients.
• Sales & Pre-Sales Support: Support sales discussions, lead software demonstrations, and prepare quotations or implementation recommendations when necessary.
• Configuration & Consulting: Configure TimeLive to match client workflows (billing, projects, expenses, approvals) and advise on best practices.
• Cross-Functional Collaboration: Partner with Development, Product, and Sales teams on feature planning, release discussions, and structured customer feedback loops.
• Reporting: Compile and present monthly support ticket metrics to management.

Core Skills & Competencies

• Business Process Analysis & Product Consulting
• Customer Success & Technical Support
• Product Documentation & Training Delivery
• Software Demonstrations & Stakeholder Communication

Job Details & Work Setup

• Job Type: Full-time, Onsite
• Location: Gulshan-e-Iqbal, Karachi
• Shift Timings: Day Shift (10:00 AM to 7:00 PM)
• Working Days: Monday to Friday

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field (preferred).
• 1–4 years of proven closing experience as an Account Tech Support, Sales Executive, or similar customer-facing role (B2B SaaS experience is highly preferred).
• Proven track record of hitting and exceeding quotas and closing enterprise or mid-market deals.
• Exceptional negotiation, presentation, and closing skills.
• Strong organizational skills with a disciplined approach to pipeline management.
• High proficiency with CRM tools and advanced sales stack platforms.
• Resilient, collaborative, and driven by high performance.

What We Offer

• Competitive base salary plus an attractive, uncapped performance-based commission structure.
• Fuel Allowance
• Comprehensive Health Card coverage.
• Product training and supportive leadership to advance your sales career.
• Defined career growth opportunities within a rapidly expanding organization.
• A collaborative, high-energy, and supportive work environment.

If you have the communication skills to close deals across borders, apply directly here on Indeed or send your CV to basitjavaid@livetecs.com

Job Type: Full-time

Pay: Rs70,000.00 - Rs90,000.00 per month