Receptionist

Mafco Califord is seeking a professional and organized Receptionist with at least 2 years of experience to join our team. The receptionist serves as the first point of contact for our company, managing front desk operations and ensuring smooth communication between visitors, clients, and internal teams. This role involves welcoming guests with a friendly attitude, managing appointment scheduling, handling telephone calls efficiently, and maintaining accurate records. The successful candidate will oversee a team of 10 persons, providing guidance and support to ensure seamless office management and exceptional customer service. The Receptionist plays a critical role in representing Mafco Califords commitment to professionalism and client satisfaction. The candidate will use their excellent communication skills and expertise in appointment scheduling software and call routing to deliver efficient visitor management and front desk administration. By coordinating multiple tasks and managing the reception team, the receptionist ensures that daily office operations run flawlessly, contributing to a positive and productive work environment.
Responsibilities
 

• Greet and welcome visitors and clients in a courteous and professional manner.
• Manage incoming calls using call routing and forwarding systems, responding to inquiries or directing calls to the appropriate personnel.
• Schedule and confirm appointments using appointment scheduling software, ensuring accurate and timely communications.
• Maintain visitor records and handle data entry tasks accurately and efficiently.
• Supervise and coordinate the reception team of 10 persons, providing training, guidance, and support to ensure high performance.
• Manage office supplies and maintain an organized and tidy reception area.
• Assist with general office management duties to support operational efficiency.
• Handle and resolve visitor issues, complaints, or requests promptly and with professionalism.
• Ensure security protocols are followed regarding visitor access and building entry.
• Coordinate with other departments to facilitate seamless communication and scheduling.
• Maintain confidentiality and safeguard sensitive information related to company operations and visitors.
• Prepare daily reports on reception activities and team performance as needed.