Front Office Executive

Full job description

Job Summary

We are seeking a professional and customer-focused Front Office Executive to join our healthcare team. The ideal candidate will be responsible for managing patient appointments, coordinating schedules, handling inbound and outbound calls, and ensuring a seamless patient experience. This role requires excellent communication skills, strong organizational abilities, and the capacity to work efficiently during evening and night shift hours.

Key Responsibilities

• Manage and schedule patient appointments accurately and efficiently.
• Handle inbound calls from patients regarding appointments, inquiries, and service information.
• Conduct outbound calls for appointment confirmations, reminders, follow-ups, and patient assistance.
• Perform no-show and cancellation follow-up calls to reschedule appointments and optimize provider schedules.
• Execute patient outreach and campaign calls to promote services and enhance patient engagement.
• Coordinate with healthcare providers and internal departments to ensure smooth scheduling operations.
• Maintain accurate patient records and update appointment information in the system.
• Address patient concerns professionally and escalate issues when necessary.
• Ensure high levels of patient satisfaction through excellent customer service.
• Support administrative and front office functions as assigned.

Qualifications & Requirements

• Relevant experience may be considered in lieu of formal education.
• 1–3 years of experience in a front office, customer service, or healthcare administration role.
• Excellent verbal and written communication skills.
• Strong telephone etiquette and customer service orientation.
• Proficiency in Microsoft Office and appointment scheduling software.
• Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Willingness to work the assigned shift of 6:00 PM to 3:00 AM.

Key Competencies

• Appointment & Schedule Management
• Patient Communication & Engagement
• Customer Service Excellence
• Telephone & Call Handling Skills
• Time Management
• Problem Solving
• Attention to Detail
• Team Collaboration