E-Commerce Operations Assitant

Job details

Rs 28,000 - Rs 30,000 a month

Full-time

Karachi

Full job description

Operations Assistant

TANGLUR | Fashion & Apparel

We are looking for a highly organized, detail-oriented Operations Assistant to manage daily e-commerce operations, customer communication, order processing, and financial records.

Key Responsibilities:

Customer Support

• Handle customer queries through WhatsApp and other channels.
• Assist customers with order tracking, exchanges, returns, and complaints.
• Maintain professional and timely communication.

Order Confirmation & Fulfilment

• Confirm daily orders and verify customer details.
• Process orders through Shopify and courier portals.
• Coordinate dispatches, track shipments, and follow up on pending deliveries.
• Maintain accurate records of fulfilled, cancelled, and returned orders.

Bookkeeping & Reporting

• Maintain daily sales and sales return records.
• Prepare daily and weekly operational reports.
• Maintain organized and accurate financial records.

Requirements:

• Excellent command of Google Sheets is mandatory.
• Strong knowledge of formulas, filters, sorting, data validation, and reporting.
• Good communication and customer-handling skills.
• Strong attention to detail and accuracy.
• Ability to multitask and manage daily deadlines.
• Experience with Shopify or e-commerce operations is preferred.
• Basic bookkeeping and reconciliation knowledge.

Job Details:

Location: North Nazimabad, Karachi
Company: TANGLUR
Position: Operations Assistant

To Apply: Send your CV with the subject line "Operations Assistant on:
[email protected] 
or whatsapp us on 0333-0234412

Pay: Rs28,000.00 - Rs30,000.00 per month

Work Location: In person.