Documentation Officer

Reports To: Senior Officer

• Department: Customer Care
• Salary PKR: Starting from 50K
• Location: Karachi (Only)The primary responsibility of this role is to manage import/export documentation, billing, and related customer care services efficiently. Also, to provide appropriate resource to handled Import/export documentation, Billing and related services in Customer Care Department

This role demands attention to detail, accuracy, and the ability to work under pressure while maintaining high professional standards.

This position requires operating in a dynamic, highly regulated environment. The role may involve working in shifts and during non-standard hours under high-pressure conditions. Handling diverse customers and various types of documentation demands strong expertise and adaptability to stay updated on industry requirements.

Requirement:

• Experience: 2-3 relevant experience
• Industry: Logistics (Import / Export)
• Knowledge: Basic English reading & writing
• Skills & Abilities: Basic computer Operating & Typing, Front-Desk dealing, Document Management Supervision skills
• Education/Qualification: Preferably Bachelors / Intermediate

Overview of the Hiring Company: Our client is a pioneering venture focused on enhancing container capacity and operational efficiency to strengthen global trade connectivity. Established through a long-term concession agreement, Our Client is dedicated to making strategic investments in infrastructure and superstructure. Karachi as a key maritime hub while fostering economic growth and industry advancement. Through this commitment, Our Client is driving innovation and efficiency in Port Operations, ensuring seamless trade facilitation and reinforcing the region’s role in the global supply chain.

Key Responsibilities:

• Adhere to QHSE policies at all times.
• Ensure strict compliance with organizational policies, SOPs, and work instructions relevant to the role.
• Verify all documents against system records before proceeding to the next stage.
• Confirm receipt of all necessary documents before further processing.
• Accurately enter and complete all system postings and EDI records before advancing container processing.
• Ensure that customer billing is generated in line with established procedures.
• Execute any instructions or special assignments given by senior officers.
• Maintain compliance with all legal and regulatory requirements related to the role.
• Report any observed non-compliance or irregularities.
• Maintain confidentiality of sensitive work-related information unless authorized to disclose it.
• Uphold integrity and professionalism in all circumstances.
• Stay updated on and adhere to any changes in policies, procedures, and work instructions.
• Address and respond to customer inquiries related to documentation and billing processes.
• Assist superiors in executing their responsibilities when instructed.
• Collaborate with colleagues and other departments for effective operations.

Benefits details: 4 Gross Bonuses, Life Insurance (FOC), Health Insurance (FOC), OPD Allowance, Shift Allowance (as per policy), Provident Fund

Job Skills

Export Operation Knowledge Data Import and Export Export and Import Management Export Documentation Export Administration

Job Details

Industry:

Recruitment / Employment Firms

Functional Area:

Data Entry

Total Positions:

15 Posts

Job Shift:

Rotating

Job Type:

Full Time/Permanent

Department:

Admin

Job Location:

Karachi, Pakistan

Gender

Male

Age

25 - 35 Years

Education

Bachelor

Career Level

Experienced Professional

Experience

2 Years - 3 Years (Knowledge of Port Documentation)

Apply Before:

May 18, 2025