Data Processing Officer

Our employees are our company's greatest asset - they are our real competitive advantage. We possesse immense power of innovation, immagination and a desire to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission.

Purpose

To ensure that the respective database remains updated at all times and that required information is provided to all concerned on immediate basis.

Minimum Education

BACHELORS

Education (Mandatory)

Minimum Graduate; additional computer training/certification

Years Of Experience

1 to 2 years’ relevant experience

Functional Competencies

ACT RESPONSIBLY

DECIDE STRATEGICALLY

DELIVER CUSTOMER VALUE

DELIVER RESULTS

EMPOWER TEAMS

LEAD WITH INSPIRATION

THRIVE IN CHANGE

Area Of Responsibilities

DPO – Meter Reading:

 

• Prepare data transfer for each cycle day in the month as per schedule.
• Process allowance & reversal cases preferably within the month.
• Ensure timely processing of consumer complaints/tickets routed to him and undertake closures within TATs.
• Ensure processing of unbilled revue through tariff change and undercharged cases.
• Ensure prompt processing of NC cases (NC, MNCV) for taking them on billing panel.
• Execute Name change cases, SD posting and ensure tagging of all new connections on GIS as per policy.
• Report daily CD wise reports to Line Manager on meter reading exceptions e.g. consumption variance, inactive/minimum cases etc.
• Clear implausible reading cases after acquiring due validations through check readings.
• Post Security Deposit (SD) in system after verification to avoid any duplication and amend Business Master Data accordingly.
• Ensure timely processing of IRBs.
• Lock and unlock disputed amount as directed by Line Manager.
  
   

Health, Safety & Environment

Ensure that department operates in accordance with all the applicable health, safety and environmental protocols leading towards safety and well-being of staff & public.

KE provides equal employment opportunity (EEO) to all persons regardless of age, color, origin, physical or mental disability, race, religion, creed, gender, marital status, status with regard to public assistance or any other characteristic protected by federal, state or local laws.

Women and persons with disabilities are encouraged to apply. Role suitability for PWDs will be assessed in accordance with HSE standards.