Data Analyst

Under guidance, provides monitoring and support of the production job flow in a multi-platform environment.

Essential Functions

 

• Monitors the production environment using established tools.
• Responds to job failures/issues and correct problems/issues when possible according to established procedures.
• Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.
• Takes appropriate action to ensure that processes are completed according to the schedule provided.
• Executes special processing requests as submitted. Requests permanent changes to identified problems via action log process.
• Enters issues into the problem management tool with appropriate information for follow-up and permanent resolution.
• Informs relevant production and user areas of outstanding issues that require further follow-up.
• Provides appropriate turnover of activities and environment to the next shift.
• Provides shift status to supervisor detailing issues requiring attention.
• Provides training to new/junior analysts as required.
• Acts as a product-specific or procedural subject matter expert for other analysts in the absence of Scheduling and/or supervisor.
• May support the day to day activities of off-shore production hub, to ensure high quality, accurate and timely deliverables which meet requirements
• May support client facing teams, business line initiatives or 3rd parties
• May provide input for new system development, including requirement gathering, UAT and implementation.
  
   

Qualifications

Education:

 Master’s/Bachelor’s degree in Computer Science or Software Engineering.

Experience:

 Minimum of two/three years with programming languages, specifically C#, and databases like SQL Server.

Technical Skills

• Proficient in SQL queries and stored procedures.
• Hands-on experience with Microsoft BI tools, including SSIS, SSAS, SSRS, and Power BI.
• Working knowledge of Python
  
   

Analytical Skills

• Strong analytical and problem-solving capabilities.
• Solid job control language skills or experience with distributed platform operating systems and PC operating systems.
• Familiarity with scheduling sof