Customer Support Specialist

About the job
Company Description

Acutis Diagnostics is a company known for its commitment to laboratory medicine, specializing in clinical toxicology and breakthrough branded molecular diagnosis.

Role Description

This is a full-time remote role for a Customer Support Specialist at Acutis Diagnostics. The Customer Support Specialist will be responsible for providing support to clients, ensuring customer satisfaction, offering technical support, and utilizing analytical skills to troubleshoot issues effectively on a day-to-day basis.

Qualifications

Customer Support and Interpersonal Skills
Customer Satisfaction and Technical Support abilities
Analytical Skills for effective issue resolution
Excellent communication skills, both written and verbal
Ability to work collaboratively in a team and independently
Experience in a healthcare or laboratory environment is a plus
Bachelor's degree in a relevant field or equivalent experience