CSR Intern

CSR Intern

Onsite | Salary: PKR 20,000 – 30,000 per month

Hassaan Online Academy is looking for a confident, professional, and customer-focused CSR (Customer Service Representative) intern to handle inquiries from prospective students and parents, provide support, and build strong client relationships.

Location: Main Korangi # 02, HBL Building, 2nd Floor, Near Askari Bank, Karachi

Responsibilities:
-Handle inbound and outbound calls, WhatsApp messages, and other communication channels.

-Respond to inquiries from prospective students and parents.

-Follow up with leads and maintain regular communication.

-Provide accurate information about courses and services.

-Address customer concerns and resolve issues professionally.

-Maintain accurate records of inquiries, follow-ups, and customer interactions.

-Coordinate with internal teams to ensure smooth customer experience.

-Build and maintain positive relationships with students and parents.

Requirements:

-Excellent spoken and written English.

-Strong communication and customer service skills.

-Confident, professional, and persuasive personality.

-Strong listening, problem-solving, and interpersonal skills.

-Ability to handle objections and difficult situations professionally.

-Good follow-up and relationship-building skills.

-Strong organizational and record-keeping abilities.

-Basic computer proficiency and familiarity with online communication tools.

-Experience in customer service, call center, telesales, or a similar role is preferred but not mandatory.

Working Hours (Choose One Shift):

2:00 PM – 10:00 PM (Monday–Friday)

OR

4:00 PM – 12:00 AM (Monday–Friday)

Saturday: 2:00 PM – 6:00 PM (Half Day)

How to Apply: Interested candidates can apply through Indeed or send their CV via WhatsApp: +92 310 0300989

Work Location: In person (Karachi)

Pay: Rs20,000.00 - Rs30,000.00 per month

Application Question(s):

• Are you able to speak English fluently?

Work Location: In person