Client Support - Content Writing

Job Description

The Client Support - Content Writing professional serves as a vital liaison between clients and the agencys operational teams, ensuring high standards of communication and content delivery. This position requires attention to detail to maintain accuracy in client records using CRM software and Google Sheets, manage payments and follow-ups, and resolve any discrepancies by escalating issues as necessary. The candidate must possess excellent written English skills to support editing content and client interactions. Agay Barho values disciplined, dependable individuals capable of working six days a week in a shift-based system, contributing to the companys mission of increasing client online presence through strategic content distribution and media outreach. While no team management responsibilities are involved, proactive problem-solving and process adherence are crucial to success in this role.
Responsibilities
 

• Respond promptly to client inquiries through WhatsApp and CRM software, providing clear and professional communication.
• Collect, verify, and accurately record order details and client requirements in CRM or Google Sheets.
• Maintain up-to-date order status information and ensure all records are precise and accessible.
• Review and edit submitted content using internal style guidelines and AI-powered tools to ensure compliance and quality.
• Coordinate with internal teams and external vendors to facilitate timely order processing and delivery.
• Track client payments diligently and follow up on overdue accounts to support financial accuracy and cash flow.
• Ensure all client orders are processed efficiently, accurately, and within specified deadlines.
• Identify and escalate any unclear, incomplete, or non-compliant client requests to the appropriate internal team.
• Adhere strictly to operational processes, maintaining consistency and structure in a repetitive work environment.
• Support the agencys branding and PR efforts by enabling smooth client service workflows and content management.