Call Center Executive

We are hiring a Full-Time Cold Calling Appointment Setter for our Gulshan-e-Iqbal Block 3 office.

Timings: 12 PM 8 PM | 5 days (Rotational shifts)

Requirements:

Strong English communication skills (Urdu/Hindi is a plus)

Ability to handle objections and book qualified appointments

Role Overview:

Make outbound cold calls

Introduce company services using a script (Real Estate)

Book appointments for the sales team

Update CRM / call records

*Note: This is not a sales or closing role.*

Responsibilities

• Make outbound cold calls to potential clients using the companys provided script.
• Clearly introduce AMG Digital Solutions real estate services to prospects.
• Handle objections patiently and professionally to schedule qualified appointments for the sales team.
• Update the customer relationship management (CRM) database consistently with accurate call records and appointment details.
• Maintain excellent telephone etiquette and communication skills throughout every interaction.
• Follow the work schedule of 12 PM to 8 PM with adherence to rotational shift requirements.
• Coordinate appointment details with the sales team to ensure smooth follow-up.
• Provide feedback on customer responses and market trends to improve call scripts and outreach strategies.
• Maintain a focus on booking appointments rather than selling or closing deals.
• Demonstrate active listening skills to understand client needs and respond accordingly.