Call Agent

We are looking for a committed customer service professional to manage both incoming and outgoing calls with professionalism and courtesy. The successful candidate will be responsible for delivering clear and accurate information about our company’s services, offers, and processes, while efficiently addressing customer inquiries. This role involves maintaining detailed records and strictly following company policies to uphold a high standard of service. Working closely with team members to meet daily targets and enhance overall customer satisfaction is a key aspect of this position.

Key Responsibilities
- Handle incoming and outgoing calls professionally and courteously.
- Provide clear, accurate information about company services, offers, and processes.
- Efficiently resolve customer queries and escalate complex issues when necessary.
- Maintain precise records of calls, interactions, and client information.
- Adhere to company guidelines and policies to ensure excellent customer service.
- Collaborate with team members to achieve daily targets and improve customer satisfaction.

Required Qualifications
- Strong communication skills with a professional and courteous phone manner.
- Ability to convey clear and concise information to customers.
- Proven experience in managing customer queries and resolving issues effectively.
- High attention to detail for accurate record-keeping.
- Ability to work well within a team environment.
- Commitment to following company policies and delivering quality service.

Job Type: Full-time
Compensation: Rs35,000.00 - Rs40,000.00 per month
Work Location: On-site

This role provides an excellent opportunity to join a dynamic team dedicated to customer satisfaction and operational excellence. If you are motivated to deliver outstanding service and thrive in a collaborative setting, we encourage you to apply.