Branch Service Officer

Cash Handling and Transactions: 

1. Conduct routine teller transactions such as cash deposits, withdrawals, account transfers and payments.
2. Ensure all cash handling procedures are strictly followed and comply with bank policies.
3. Balance the cash drawer at the end of the day, reconciling any discrepancies.

Customer Service:

1. Provide professional, prompt, and courteous service to customers.
2. Respond to customer inquiries, resolve basic issues, and escalate complex concerns to the appropriate department.
3. Promote bank products and services to customers as per bank guidelines and encourage cross-selling opportunities.

Operational Compliance:

1. Ensure all transactions comply with the bank’s policies and regulatory requirements.
2. Maintain an updated knowledge of compliance requirements, including anti-money laundering (AML) regulations, Know Your Customer (KYC) policies, and bank security measures.
3. Prepare and maintain accurate records for auditing and reporting purposes.

ATM and Cash Vault Management:

1. Assist in ATM balancing, replenishment, and minor troubleshooting when required.
2. Perform vault duties as assigned, including managing cash flow and ensuring the branch is adequately stocked with cash.

Account Servicing:

1. Assist customers in opening and closing accounts, updating account information, and providing product information.
2. Support account-related processes, such as deposits, check clearing, and fund transfers.

Risk Management and Security:

1. Follow established security protocols to protect the branch and customers.
2. Report any suspicious activity or potential fraud to the branch management and security team.

Sales and Promotion:

1. Identify opportunities to cross-sell banking products, such as savings accounts, credit cards, loans, and other services.
2. Work with the sales team to meet branch and individual sales targets.

Administrative Support:

1. Assist with other administrative tasks as required, including filing, data entry, and customer correspondence.
2. Collaborate with branch team members to ensure smooth branch operations and cover other roles as needed.